Privacy Policy

Effective Date: 01 - 09 - 2024

eSERVICES SUPPORT ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eVisa services. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information from you:

• Personal Information: Name, date of birth, nationality, passport details, email address, phone number, physical address, and other information required for the eVisa application.
• Payment Information: Credit card or payment details, billing address, and transaction history.
• Technical Information: IP address, browser type, operating system, and other technical details related to your use of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing Applications: To process your eVisa application, including verifying your identity, submitting your application to the relevant authorities, and communicating with you regarding your application status.
• Payment Processing: To process payments for our services.
• Customer Support: To provide you with customer support, respond to your inquiries, and address any issues you may have.
• Improvement of Services: To improve our services, website functionality, and user experience.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We may share your information in the following ways:

• With Government Authorities: We share your personal information with the relevant government authorities for the purpose of processing your eVisa application.
• With Service Providers: We may share your information with third-party service providers who assist us in processing payments, providing customer support, and performing other business operations. These service providers are contractually obligated to protect your information.
• Legal Obligations: We may disclose your information if required by law, in response to a court order, or in connection with any legal proceedings.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete personal information.
• Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
• Objection: You can object to the processing of your personal information in certain circumstances.
• Withdrawal of Consent: If you have given consent for the processing of your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to collect information about your use of our website. This information helps us understand your preferences and improve our services. You can control cookies through your browser settings, but disabling cookies may affect your user experience.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that are different from those of your country. We take appropriate measures to ensure that your personal information remains protected when transferred internationally.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
eSERVICES SUPPORT
[email protected]